Patient Service Manager

Department: Clinic Administrative Support
Location:      Omaha, NE

Exciting Employment Opportunity as a Patient Services Manager

 in Omaha, Nebraska!

Physiotherapy Associates, one of the nation’s largest and fastest growing physical therapy rehabilitation companies has an opening in our Omaha, Nebraska outpatient clinic for a Patient Service Manager.  The Patient Services Manager is the initial point of contact with patients and is the clerical support person for the office staff. This position is the liaison between clinic staff and patients and is responsible for being able to effectively and professionally communicate company policies, procedures and insurance information. The position is responsible for following all compliance, Medicare and HIPPA policies. 

If you are ready to love your career, please apply for this exciting opportunity at www.physiocorp.com. 

 ONLY CANDIDATES WHO HAVE AT LEAST TWO YEARS OF ADMINISTRATIVE EXPERIENCE WITHIN A HEALTHCARE SETTING WILL BE CONSIDERED.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. Answers phones, takes and relays messages in a professional and timely manner.
2. Schedules patients for services to assure their treatment goals are met. Calls and reminds patients of appointment times as necessary to assure appointments are kept. Assures missed appointments are rescheduled.
3. Communicates with patients clearly explaining the clinic’s practices for insurance, co-payments, and scheduling appointments.
4. Calls insurance companies before each patient’s first visit to verify their insurance coverage. Communicates with patients to explain what will or will not be covered.
5. Meets with patients on their first visit to assure all necessary paperwork is completed before treatment begins.
6. Collects patients’ co-payment each office visit. Reminds patients as necessary the clinic’s policy that requires co-payments be paid each visit.
7. Performs other office support work for staff as needed.
8. Assures compliance with Federal/Medicare guidelines and company compliance policies.

Requirements

EDUCATION/CERTIFICATION: High School Diploma or GED required; Associates Degree preferred

SKILLS/ABILITIES:
o Ability to communicate effectively and professionally with a wide variety of people
o Strong organizational skills with attention to detail and accuracy
o Basic computer skills
o Ability to handle multiple tasks in a very busy environment  

Physiotherapy Associates is an Equal Opportunity Employer. M/F/D/V